PAIA Manual

LEGAL

TERMS AND CONDITIONS OF USE

Use of all the Company policies and procedures constitutes your agreement to the following:

The Company, which refers to entities affiliated with, subsidiary to or directly associated with and managed through or by the Company, owns the content in this document.
The content is protected by South African and international copyright laws. All rights in this regard are reserved.
This document is for the use of the Company’s employees and stakeholders, approved by the Head of GRC Fides.
This document may not be modified, copied, distributed, transmitted, reproduced, published, transferred, or sold by any employee or stakeholder to any other natural person or juristic entity.
Use of this document is conditional on acceptance by the user of these terms and conditions and the information contained herein.
Where the context so indicates, the masculine pronoun shall include the feminine and the neuter, and the singular shall include the plural.
The terms “natural person” and “juristic entity” can be utilised interchangeably, with their intended meaning determined by the context in which they are applied.
External stakeholder requests for access to internal Policies, Procedures, Frameworks, Charters, or other relevant documents must be addressed through the Head of GRC Fides as the nominated Chief Information Officer of the Company.

1. INTRODUCTION

1.1. PURPOSE AND OBJECTIVES

The purpose of this Manual is to provide the public with a guide to the information and records held by the Company and to outline the procedures for accessing these records in compliance with the Promotion of Access to Information Act, 2 of 2000 (PAIA).

The primary objectives of this Manual are to help individuals understand which categories of records are available without a formal PAIA request; to provide a clear process for requesting access to a record; to describe the categories of data subjects that the Company holds records on; and to help individuals identify available records.

Lastly, this Manual provides the relevant contact information of the Company’s appointed Information Officer and Deputy Information Officer(s); guidance on how to access the Information Regulator’s (the Regulator) guide on how to use PAIA and the prescribed forms required when requesting access to a record.

1.2. AVAILABILITY

This PAIA Manual is accessible on the Company’s website, ensuring that all stakeholders and the general public have access to it.

2. POLICY

2.1. KEY CONTACT INFORMATION OF THE COMPANY

Company Details
Postal Address	21 Byzance Avenue, Waterford Estates West, Randburg
Physical Address	21 Byzance Avenue, Waterford Estates West, Randburg
Contact number	073 556 4554
Email address	hello@tallu.co.za
Website	www.tallu.co.za

Information Officer and Deputy Information Officer(s) Details
Information Officer	Hannelie Botha
Deputy Information Officer	Neill Lotter
Email Address	compliance@grcfides.co.za
Contact Number	010 020 3199
Postal Address	Postnet Suite 124, Private Bag X101, Farrarmere, Gauteng, 1518
Physical Address	2 Davidson Street, Rynfield, Benoni, 1501

2.2. REGULATORY GUIDE ON THE USE OF PAIA

The Regulator provides a guide (the Guide) to assist any person in exercising their rights contemplated in both PAIA and the Protection of Personal Information Act, 4 of 2013 (POPI). The guide is available on the Regulator’s website, provided below:

Information Regulator Details
Postal Address	P.O. Box 31533, Braamfontein, Johannesburg, 2017
Physical Address	Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
Contact Number	010 023 5200
Email address	enquiries@inforegulator.org.za
Website	www.inforegulator.org.za

The Guide contains information relating to:

2.2.1. the objective of PAIA and POPI;
2.2.2. the postal and street address, phone and fax number and, if available, electronic mail address of-

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2.2.1. the objective of PAIA and POPI; 2.2.1. the objective of PAIA and POPI; 2.2.1. the objective of PAIA and POPI;

the postal and street address, phone and fax number and, if available, electronic mail address of-

the Information Officer of every public body, and
every Deputy Information Officer of every public and private body designated in terms of section 17(1) of PAIA and section 56 of POPIA;
- the manner and form of a request for:
access to a record of a public body contemplated in section 11; and
access to a record of a private body contemplated in section 50;
- the assistance available from the Information Officer of a public body in terms of PAIA and POPIA;
- the assistance available from the Regulator in terms of PAIA and POPIA
- all remedies in law available regarding an act or failure to act in respect of a right or duty conferred or imposed by PAIA and POPIA, including the manner of lodging:
an internal appeal;
a complaint to the Regulator; and

an application with a court against a decision by the information officer of a public body, a decision on internal appeal or a decision by the Regulator or a decision of the head of a private body;
- the provisions of sections 51 requiring a private body, respectively, to compile a manual, and how to obtain access to a manual;
- the provisions of section 52 providing for the voluntary disclosure of categories of records by a private body, respectively;
- the notices issued in terms of section 54 regarding fees to be paid in relation to requests for access; and
- the regulations made in terms of section 92.

2.3. RECORDS AVAILABLE WITHOUT REQUESTING ACCESS

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2.4. DESCRIPTION OF RECORDS HELD BY THE COMPANY AVAILABLE IN ACCORDANCE WITH OTHER LEGISLATION

A person may request access to other records outside of this process in terms of other legislation in accordance with the particular compliance obligations attached thereto.

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